For passenger transport and limousine services · Last updated: 12 May 2026
These General Terms and Conditions ("T&C") apply to all contracts between Aurel Luxury Car Transport GmbH (the "Provider", "we") and its customers ("Customer") regarding the brokerage and provision of passenger transport, limousine, airport transfer, VIP and taxi services, as well as related services (vehicle reconditioning, vehicle wrapping, sale of vehicle accessories).
Deviating terms of the Customer are not accepted unless expressly agreed by us in writing.
Aurel Luxury Car Transport GmbH
Hünenbergstrasse 69, 6333 Hünenberg See, Switzerland
UID: CHE-269.473.378 · Commercial Register: CH-170.4.019.906-6 (Canton of Zug)
Not registered in the Swiss VAT register – no Swiss VAT (MWST) is charged.
Phone: +41 76 723 58 83 · E-mail: aurellimousine@gmail.com
All journeys are carried out with well-maintained, road-ready vehicles by trained and authorised drivers holding a valid driving licence (where required, category 121 / passenger transport).
Bookings can be made via the booking form on our website, by phone, by WhatsApp or by e-mail. By submitting a booking the Customer makes a binding offer to conclude a transport contract.
The contract is concluded only upon our express booking confirmation (by e-mail or WhatsApp) or upon performance of the journey. We reserve the right to refuse bookings without giving reasons, in particular due to lack of capacity, unclear information, technical issues or suspicion of abuse.
The Customer is obliged to provide correct and complete information, in particular pick-up and destination, date/time, number of passengers, luggage and – for airport transfers – flight number and arrival time.
The prices quoted in the offer or booking confirmation apply. Unless expressly stated otherwise, all prices are in Swiss francs (CHF).
Pursuant to Art. 10(2)(a) of the Swiss VAT Act, Aurel Luxury Car Transport GmbH is not registered in the Swiss VAT register. Accordingly, no Swiss value-added tax (MWST) is charged or shown separately on invoices. Should the Provider's VAT status change, the tariffs in force at the time of booking confirmation will apply.
Unless otherwise indicated, the price includes: vehicle, fuel, driver, standard waiting time (see clause 8), Swiss motorway / road fees (vignette) and adequate insurance.
Surcharges not included that may be charged separately:
Price changes are reserved prior to conclusion of contract. Subsequent change requests by the Customer (route, time, number of passengers) are subject to the updated tariff.
Payments may be made:
Unless otherwise agreed, invoices are due net within 14 days from the invoice date. In the event of default the Provider is entitled to charge default interest of 5% p.a. (Art. 104 Swiss Code of Obligations) and reasonable reminder fees. Set-off against counterclaims is excluded unless these are recognised by us or established by a final court ruling.
We may request a deposit or advance payment for longer or particularly complex assignments.
Cancellations must be communicated in text form (e-mail / WhatsApp / SMS). The time of receipt by the Provider is decisive.
| Time of cancellation before the agreed pick-up | Cancellation fee |
|---|---|
| more than 24 hours | free |
| 12 to 24 hours | 50% of the fare |
| less than 12 hours | 100% of the fare |
| no-show | 100% of the fare |
For multi-day journeys, special transports, event journeys and weddings, deviating cancellation deadlines may apply if expressly agreed and are set out in the booking confirmation.
Cancellation by the Provider: In cases of force majeure, technical failure, severe traffic disruption or other unforeseeable circumstances, we are entitled to cancel the journey. Any payments already made will be refunded in full. We will endeavour to offer a suitable alternative; further claims are excluded subject to clause 12.
Waiting time exceeding the above is charged at CHF 80.00 per started hour, unless otherwise agreed. If the passenger does not appear within the agreed or reasonable period and cannot be reached, this constitutes a no-show (clause 7).
The passenger undertakes to:
For soiling or damage to the vehicle that goes beyond normal use, the Provider may charge the following flat fees, without precluding the Customer from proving lower damage:
The driver is entitled to terminate the journey if a passenger endangers other passengers or road safety. In such case the agreed fare is fully owed.
Standard luggage (up to the number of seats minus one) is included. Oversized or special items (e.g. sports equipment, musical instruments, bulky goods) must be indicated when booking.
Animals can be carried only by prior agreement. Small animals must travel in a suitable carrier.
Child seats are required by law for the carriage of children (Art. 3a Swiss Traffic Rules Ordinance). We provide child seats on request; please state the child's age and weight when booking. Parents or guardians are responsible for properly securing the child.
We are not liable for delays or failures to perform caused by circumstances beyond our control, in particular weather events, traffic jams, strikes, pandemics, governmental measures, road closures, technical defects despite proper maintenance, and acts of third parties.
The Provider holds the insurances required under Swiss law, in particular motor third-party liability and adequate passenger insurance.
We are liable to the Customer for damage caused by intent or gross negligence on our part or that of our auxiliaries, as well as for damage subject to mandatory statutory provisions (in particular personal injury and damage to health).
Otherwise, and to the extent legally permissible, liability is limited to direct damage. Liability for indirect damage, loss of profit, missed connections, consequential costs or non-material damage is excluded.
For valuables carried (jewellery, cash, devices, documents) we assume no liability unless they are expressly handed over to us for safekeeping.
For airport transfers the Provider is not liable for missed flights provided the agreed pick-up time was sufficient given normal traffic conditions, check-in and security clearance times.
Items left in the vehicle are kept for up to 60 days. Return is possible at the Customer's request and expense (shipping and packaging).
Complaints must be submitted in writing to aurellimousine@gmail.com within 7 days of the journey. Later complaints will not be considered unless mandatory statutory provisions provide otherwise. We will endeavour to respond within 14 days.
The processing of the Customer's personal data is governed by our Privacy Policy, which forms an integral part of these T&C.
We reserve the right to amend these T&C at any time. For contracts already concluded, the T&C in force at the time of booking confirmation apply.
Should any provision of these T&C be or become invalid, the validity of the remaining provisions shall not be affected. The parties shall replace the invalid provision by a valid one that comes closest to its economic purpose.
These T&C are governed exclusively by substantive Swiss law, excluding its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
The exclusive place of jurisdiction for all disputes arising out of or in connection with these T&C and the transport contract is Zug, Switzerland. Mandatory statutory jurisdictions are reserved, in particular the consumer forum at the Customer's domicile under Art. 32 Swiss Code of Civil Procedure.
